Foreign trade salesmen have to reply to a large number of emails every day, so we need to prepare foreign trade email templates in advance to improve our work efficiency. It is especially important for foreign trade salesmen to write a professional foreign trade email.
Get it nowThis article has prepared 6 essential foreign trade email templates for your study and reference.
1. Response template for first inquiry
When we receive a customer's first inquiry, we must respond as specifically as possible to make the customer feel that we value them, demonstrate our professionalism, and increase the possibility of a deal.Dear xx.Thank you for your interest in our company. Enclosed is the proposal that you requested, xxx is designed to help those companies who want to xxx. This low-cost machine is made in xx – the land of good quality machines.This model sells well because: the price is competitive, the technology is state-of-the-art, there is a great demand for such a machine.We hope that youwill soon join the growing list of companies that are selling our model xx.If you would like more info, please contact us directly.Best regardsXXX
2. Email template for receiving order and confirming details
First of all, I would like to thank the customer for their support and say that we have received the order. We will follow up on the order as soon as possible and confirm the details as soon as possible. If there is no problem, we will ship it as soon as possible.Dear XX,Thank you so much for your great support on us.We have received your order of XXX and we will work on your order as soon as possible, we just want to confirm the amount of the ITEM, did you order XXX pcs?If nothing is wrong, we will ship them asap.Best Regardsxxx
3. Template for customers to make payment and inform that payment has been received
After the customer has paid, remember to send them an email to confirm the order and inform them of the estimated delivery time.Hi XX,Your payment for XXX has been confirmed. We will ship your order out within 7 working days as promised.After shipment, we will send you an e-mail notifying you of the tracking number.If you have any questions, please kindly let us know.Thanks & Best Regards,XXX
4. After the order is shipped, the email template notifying the customer of the shipmentAfter shipment, remember to inform the customer of the current transportation status of the goods, and attach the order number, delivery note number, transportation method and delivery date. Hi XX,Thank you so much for your great support on us.The item XXX you ordered has already been shipped outYou can track its progress with the following DHL tracking number: XXXXX. You can also track the delivery of your order directly here: XXXX.COMIt usually takes about 7 days for your order to arrive,but as this is the shopping season, the forwarders are pretty busy and shipments may take lightly longer to arrive.If you have any questions, please feel free to contact usxxx
5. If the customer does not receive the goods, the reply email template
Explain to the customer why the goods have not been received, as well as the latest status of the goods, and indicate that we will pay attention to the latest delivery status as soon as possible.Dear XX,Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place (it is now reaching your local delivery office).Global shipping status may not update so promptly, usually it takes around 7-10 working days for shipping. Could you pls wait for a few more days? We will keep tracking for you, any news will inform you asap.Your understanding will be highly appreciated.xxx
6. Email template to remind customers to sign for goods
The goods are in the signature status, but the customer has not confirmed receipt because he is busy or engaged in other matters. Please remember to remind the customer to confirm receipt.Hi XX,The tracking information shows that you have received your order.Please make sure your items have arrived in good condition and then confirm satisfactory delivery.If you have any concerns,please reach us directly for assistance.We aim to solve all problems as quickly as possible!Thanks!xx
English 
Chinese